1- Introduction
www.music-opera.com offers an international service to book ticket for classical concerts, opera and ballet performances, in theaters around the word.
Music-opera.com also sells Gift Cards for opera, concert and dance performances presented on the website, Subscriptions to the Music & Opera Club and the Music & Opera around the World Guide book.
Published by Editions le Fil d’Ariane SAS (heafter music-opera.com), with head office located : 16 rue Bleue – 75009 Paris – France - Registered in Paris under the RCS number : Paris B 399 550 912.

Travel agent number : IM075170053

2 –Subject of these General Terms of Use.
The following are the terms of use that govern your use of the music-opera.com site’s services and products.
By visiting or using the Site, you expressly agree to these Terms, as updated from time to time.
We may make changes to these Terms at any time. Any changes we make will be effective immediately when we post a revised version of these Terms on the Site. By continuing to use this Site, you also agree to the changes.

3 - Right of withdrawal for Gift certificates and Guide purchases and Music & Opera Club afiliations (not applicable to tickets bookings)

For gift certificates and Guide purchases as well as Music & Opera Club afiliations, you may exercise a right of withdrawal in a 14 days period.

If you want to exercise it, you can do it :

- informing us sending a letter or an e-mail at CONTACT mentionning your name and surname, the purchase date, the product or service purchased and the amount paid;

- sending us the form you will find HERE.

In case of withdrawal in the conditions mentionned above we will reimburse you of the full amount paid.

4 - Terms of use for Gift Certificates
The recipient can redeeme Gift Certificates for all performances ou travel presented on our website, www.music-opera.com, as full or part payment. 
If the price of the ticket is higher than the Gift value, the complement can be paid by credit card, if the price of the ticket is lower than the gift value, a credit can be used for another booking.
The Gift Certificates cannot be redeemed for cash, nor to purchase other Gift Certificates. 
Gift Certificates are valid for a period of one year starting on the issue date.
Music-Opera.com is not responsible for the loss or theft of Gift Certificates.

5 - Personal Information:
In addition to using your name and contact information to fulfill your requests and process your transactions, your name and contact information will be added to our database for reasons of security, in order to respect the guidelines and practices of the privacy policy. We may use this information to personalise our offers.
In accordance with the law of January 6, 1978, the right of access and amendment to this information is guaranteed. 
You can change them and oppose to their communication by writing to music-opera.com - 16 rue Bleue - 75009 Paris - France or by email at contact @ music-opera.com 
www.music.opera.com is using a tracking technology to identify sources. 

6- Validation
When you click on " I have read and accepted the Terms and Conditions of sale", you are deemed to have assented and agreed to this policy and these booking conditions before ordering. As a matter of fact, sending your order/request applies as agreement to these Terms.

7- Information - Liability and Data Protection
Music-Opera.com carefully check and regularly updated all information presented, but exceptionnally some mistake may appear. We recommend you to check all information. Music-opera.com is not liable for the correctness and completeness of the information provided by the performances’ organisers/producers/promoters. This applies in particular, but without limitation, to all information on performances and quality of events.

Music-opera.com is not liable for the products and services offered by its advertisers and partners. All products and services are sold under their own liability. 
En particular, all travels presented on music-opera.com by our partners are sold under their own and unique liability. 

The content presented on music-opera.com cannot be used for commercial purposes, reproduction or distribution without our prior express written consent.

8- Claims - appplicable law and jurisdiction 
Any dispute that may arise between you and music-opera.com will be exclusively governed by French law even if you are not resident in France and if the performance take place outside France (for tickets purchases). All disputes will exclusively be submitted to the jurisdiction of French courts.

How to Book

Simply select the performance in the data base. You will then choose the number of tickets and category and send your order. music-opera.com will answer within three working days confirming tickets' availability.

If tickets are not available your credit card will not be charged.
No right of withdrawal for ticket booked. In accordance with the article L121-21-8 of the Consumer Code, tickets are not subject to the right of withdrawal. Each request is processed as a firm booking.

Ticket Categories and Location
The 1st category or « Plus » Category tickets are usually the best tickets of the theatre. Seating plans included allow to locate the different categories of seats.
music-opera.com cannot guaranty any specific seat (row or seat number) but will do its best to satisfy your wishes.
It is your responsability to check that the confirmed tickets correspond to your order.

Seating plans presented on the website are not contractual, categories may change depending on performances and can be modified by the venues at any time.

Prices:
Prices are in Euros including all taxes and fees and are generally higher than the ticket face value. They include the price charged by the venues to music-opera.com, the music-opera.com's costs and margin as well as VAT if applicable. In some cases prices also includes fees charge to music-opera.com by a local supplier.

 The rates in your currency is given only as an indication and not nominal.

 The equivalent amount of your purchase will be charged in Euro to your credit card. This amount can vary depending on the exchange rate applied by your bank.

Possible fees may be charged by your bank for purchasing abroad. Contact your bank to find out the details of these fees
While we try and ensure that all prices on our website are accurate, exceptionally errors or modifications may occur. If we discover an error in the price of tickets you have ordered, we inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling your order without any fees.

Payment :
By Credit Card. Your credit card is charged within 5 days. The total amount may be charged on your credit card in separated amounts. On the statement of your credit card account you will be able to verify the debit of the transaction made by our company:"Music Opera".

To improve payment safety, we might proceed to ID check for all purchase higher than 500 €.

Confirmation - Availability: 
Your booking is confirmed by email. 
You will always receive a written answer with all the details of your reservation. Please make sure you receive our written confirmation within 3 working days, if not please check your spams or contact us by phone +33 (0)1 53 59 39 29 or by email at [email protected]

If you did not receive our answer by mail, it might be blocked by your email box, so please do contact us at least 24h00 before the date of the performance to receive the information/voucher/Eticket on time.

The receipt of your purchase received by email cannot be used as a voucher to get your ticket(s) at the venue Box office.

Although infrequently, ticket non-availabilities may occur in case of a high ticket demand or if you have booked the ticket in a too short period of a time prior to the event. In these cases, you will be informed within three working days and your credit card will not be charged or the amount will be refunded. 

Tickets delivery / collections:
It varies depending on the theatre's policy, they can be:

- Sent directly to your address by post. 
- Collected at the venue's Box Office on day of performance, at least 1/2 h before the performance starts, presenting the voucher Music-Opera.com will send you. 
- Delivered to your hotel, in the theatre's city, when booking is made through one of our local agent. We recommend that you check that your documents have been well received in your mail box and spam folders.

Modification - Cancellation
All performances could be modified or cancelled by the venue or producer at any time, it is advised to check programmes, schedule and cast with us when booking and with the venue on arrival.
Music-opera.com can in no way be held accountable for a modification or cancellation of the performance booked.
- In case of modification of the performance by the organizer, no compensation can be claimed.

- In case of interruption before half of the performance, please contact us so that we can contact the organizer and confirm the exact terms of refund,

- In case of cancellation or postponement, you will be informed by email or telephone as soon as we receive the information from the organizer. We therefore thank you to update your details on your Music & Opera account.

In case of postponement to a new date, if the date does not suit you, a refund may be requested.

For the refund :

- In case of cash refund by the organizer, the reservation will be refunded*, only a system fee of € 12 per order as well as the insurance, if taken out by the customer, will not be refunded.

In this case, the refund will be made by the means of payment used at the time of booking (Credit Card, Paypal, Gift Voucher) and only the person who made the purchase on the website will be refunded. The refund will be made automatically upon receipt of the refund from the organizer.

For Club members, system fees will also be reimbursed.

*Some processing fees charged by the organizer may not be refunded.

- In case of refund by the organizer in the form of a credit note, the refund to the customers will also be made in the form of a credit note valid for 18 months. Cancellation insurance, if taken out, will not be included in the voucher.

In some cases, booking fees charged by the venue/producer may not be refunded.

To receive the refund, please send back your tickets to : music-opera.com - 16 rue Bleue - 75009 Paris - France - EMAIL

Cancellation - Refund - Use:

Tickets already confirmed shall not be exchanged nor refunded.
Tickets are not subject to the right of withdrawal, in accordance with the article L121-21-8 of the French Consumer Code (Code de la Consommation).
If tickets are confirmed and you are not able to attend the performance, music-opera.com will do its best to resell the tickets or return them to the venue, if successful, the ticket face value will be refunded.

If you have taken Booking Protect insurance, please check its own conditions. 

Liability:
The performances take place under the venues/organisers/producers' liability. Music-opera.com declines any responsibility in case of cancellation or changes in the performances booked, beyond its control under unforeseen circumstances.
Our responsibility depends on each supplier's policy and is limited to the amount invoiced by us.

The General Conditions of Sale are set by articles R.211-3 to R.211-13 of the French Tourism Code, section 2 "Contract for the sale of trips and stays". 

Registration for one of our trips implies the acknowledgment and acceptance of the General and Special Conditions of Sale.
The company Music Opera is a travel agency, registered under the number IM075170053. It is covered for professional Insurance of Hiscox Europe Underwriting Limited, 19 rue Louis Le Grand, 75002 Paris, contract n ° HA PRC0156355 and by a financial tourism guarantee by GROUPAMA ASSURANCE-CREDIT & CAUTION, 8-10 rue d'Astorg , 75008 Paris, France, Contract nb° 4000715696.

Specific terms of sale

These specific terms of sale have been drawn up in compliance with the provisions of the Toursim Code, which sets the regulations for carrying out activities relating to the organisation and sale of travel and holidays, international conventions, the Civil and Commercial Codes.
It is stipulated that the present specific terms and conditions govern solely to travel and holidays marketed by Music & Opera and to relations with its Customers on the date of booking and are valid in their version given to the Customer at the time of booking.
These specific terms of sale and the description of the services provided to the Customer at the time of booking define the rights and obligations of the parties stipulated in Article R. 211-4 of the Toursim Code, and in some cases to the specific payment and cancellation terms pertaining to certain services. In the latter case, the specific conditions indicated on the description of the product will prevail over the text of the specific terms of sale.

Prior information including price, cancellation, transportation terms and the course of the stay and accommodation may be subject to change after it has been issued and communicated to the Customer; the Client will be informed of the new terms before signing the contract.
The customer is deemed to have consented to, understood and agreed with anything contained in those terms and conditions before proceeding the reservation. Failure to accept all or part of the Conditions by the Customer will result in the Customer waiving the benefits provided by Music & Opera.

1 - Registration
All registration to our trips must be confirmed in writing or made on the website www.music-opera.com and accompanied by a deposit of 40% or the payment of the entire trip. The balance must be paid at least 30 days before departure date, without a reminder from us.
The delivery of the travel documents can only be done after full payment of the trip.
Without payment the client is then liable for the cancellation fees detailled below.
When the stay depends on a minimum number of participants, this condition is indicated in the description of the stay.

2 -Prices

Prices included in the travel contracts were calculated on the basis of the parameters during the development.
Prices given are indivisible and any waiver of services included in the package or any interruption of travel due to the customer (even in case of hospitalization or early repatriation), can not be refunded by Music & Opera, unless it is covered by a specific insurance.
Prices shown are for a fixed rate per person in euros, all taxes included. Prices must be reconfirmed by Music & Opera in the travel contract.
Prices include accommodation, show(s), catering, activities, tours and excursions included in the program.
Unless otherwise stated in the travel contract, the following are nor included in the price: transportation, visa and passport fees, tips and gratuities, personal expenses, personal and optional equipment, drinks, etc. Music & Opera declines all responsibility for personal purchases on site.

Price Changes
The prices of the products and services offered by Music & Opera were calculated according to economic data known at the time when the prices were set. They are confirmed to the customer when booking. They are subject to possible modifications that apply to all persons already registered or wishing to register.

Music & Opera reserves the right to modify the prices of the commercial offer such as those of the travel contract within the legal limits provided for in Article L.211-13 and Article R.211-8 of the Toursim Code according to the following modalities.
• Cost of transportation related to fuel cost and exchange rate (applicable to all air and ground transportation required to carry out the program).
• Royalties and fees for transport services such as landing fees, overflight, landing, landing in ports and airports.
• Exchange rates applied to the trip or stay concerned.

3. Insurance
Each participant must hold an individual civil liability.
Specific insurance is not included in the price of the stay for trips to France or abroad.
Music & Opera strongly recommends that all clients subscribe to repatriation assistance, cancellation insurance and/or comprehensive insurance when booking a trip or a stay.
For people not residing in Western Europe, we advise to take out insurance in their country of origin.

Please indicate on the travel contract that you are insured individually. We decline any responsibility in case of difficulty with your insurer if its services do not cover the conditions or the activities of the stay. We reserve the right to charge you if additional costs are incurred for your repatriation.

In case of cancellation, insurance premiums and visa fees will not be refunded.

The insurance "Booking Protect" does not apply to travel.

4. Cancellation
The cancellation policy varies depending on the trip. For trips organized by Music & Opera, any cancellation by the customer must be communicated to the agency as soon as possible by phone and confirmed in writing (email or post). The payments made will be refunded according to the conditions below.

4.1 Cancellation by Music & Opera
The cancellation of the trip by Music & Opera before the beginning of the stay will result in a refund of the stay free of charge, under the provision of Article R. 211-10 of the Toursim Code as stated in the Terms and Conditions above.

Music & Opera may exceptionally be forced to cancel a trip or a stay if:
• The minimum number of participants indicated in the program is not reached. In this case the customer will be notified no later than 20 days before departure and refund the sums paid;
• In case of unforeseen events and security conditions

4.2 Cancellation by the customer

Cancellation fees are as follows:

• More than 60 days prior to departure: 100% of the prices of the performance tickets and the prices of the flights will be charged.

• 60 days prior to departure: 20% of the total amount of the trip will be charged. To these expenses, the prices of the performance tickets as well as the flights are added.

• 59 days to 30 days prior to departure: 35% of the total amount of the trip will be charged. To these expenses, the prices of the performance tickets as well as the flights are added.

• 29 days to 15 days prior to departure: 50 % of the total amount of the trip will be charged. To these expenses, the prices of the performance tickets as well as the flights are added.

• 14 days to 8 days prior to departure: 75% of the total amount of the trip will be charged. To these expenses, the prices of the performance tickets as well as the flights are added.

• Less than 7 days prior to departure : 100% of the total amount of the trip will be charged.

 Those cancellation fees are valid for all Music & Opera trips although mentionned in the cancellation conditions detailled in the travel contract. During high season, some hotel rooms may be charged as well and cannot be canceled or refunded. 

5- Modified or shorthened stay
5.1 Modification by the customer
Any request to postpone a date or change the location of a stay is generally considered a cancellation. A name change is not considered a modification but a transfer of contract.

The client must inform Music & Opera for any modification of travel or stay and transmitted by any means to acknowledge receipt thereof (registered letter).
Customer may request the modification of the conditions of his registration, subject to the following availability and cumulative conditions for a non refundable fee of 50 € (this fee is not covered by insurance):
• No change of date of departure and return,
• No change of destination,
• No reduction in the number of participants,

If any of these conditions are not met, a cancellation fee will be charged to the customer under the cancellation schedule (Article 4 above) and a new contract will be established.
As part of an optional insurance, if the customer makes a change, the insurance to which he has subscribed will be renewed on a new trip and readjusted according to the amount of the new trip.

Contract transfer

As per the Tourism code article L211-11, if you cannot leave, you can be replaced by a person of your choice, provided that they fulfill the same conditions to make the trip. You must notify Music & Opera no later than 7 days before departure and confirm this change by any means to acknowledge receipt (registered letter). You must indicate the participant’s last name, first name and address. This transfer is subject to a fee of € 50 per person cancellation fees (up to 100% of the ticket price) and visa fees. In case of flight, if tickets are alreday booked, they cannot be changed nor refunded or transfered. The transfer of the contract is also subject to airline availability in order for the new participant to go on the trip and if necessary the deadline for obtaining a visa.You and the person to whom you have transfered the trip are responsible of the full payment of the trip as well as all fees.

5.2 Modification by Music & Opera
Before departure
The program and descriptions shown may be modified because of circumstances beyond our control like schedules, itineraries or certain services of the program, particularly if those changes come from unforeseen events (weather) or compelling circumstances involving passenger safety, the modification or cancellation of a show by the organizer. We will then take the necessary steps to enable you to make the most of your stay in the best possible conditions.

Music & Opera will inform participants of these changes, and may offer a replacement of equivalent interest. If the customer does not accept the proposed replacements, he may request the cancellation of his contract and the reimbursement of sums already paid.

After departure
During the trip or the stay, the program may be modified or adjusted because of security requirements or current weather conditions. In this case, only those responsible for the supervision of the trip or stay are authorized to make the necessary decisions.

6- Responsability
Music & Opera shall not be held liable for the following:

• Loss or theft of airline tickets when in the possession of the customer (airlines do not issue duplicates).
• Failure to present documents or presentation of identity documents and/or outdated or insufficiently valid health documents (identity card, passport, visas, vaccination certificate, etc.) or presentation of documents not complying with formalities (including to the recommendations of Article 7 below), at the customs or registration police station. In the event of failure to register (including for late boarding), 100% of the total amount of the trip will be retained as a fee.
• Failure to present documents (show tickets or vouchers etc.).
• Incidents or unforeseeable and insurmountable events originating from a third party outside the contract, within the meaning of French case law, such as: wars, political unrest, strikes not originating from Music & Opera or its service providers, airspace congestion, bad weather, delays, (including La Poste delays in transmitting travel documents). The delay(s) suffered as a result of the cases referred to above as well as the itinerary modifications that may result from it may not result in any compensation whatsoever, in particular as a result of the modification of the duration of the program originally planned or delays leading to missed connections or cancellations.
- The Customer is solely responsible for any liabilities resulting from its own making, negligence or will.

Any problem or failure in the trip program must be reported in writing and sent by registered mail to Music & Opera within 5 days, after the return of the trip.
After contacting Music & Opera and if there is no satisfactory answer within a maximum of 60 days, you can contact the Tourism and Travel Ombudsman, whose contact details are available on the website: www.mtv.travel.

7- Documents :

7.1 Administrative procedures 
Before you register for your trip, you must check that each traveler, depending on his personal situation and nationality, is in possession of a valid passport or national identity card (CNI), and that it will be the one intended and used for the journey as well as any other document(s) (visa / authorization ETSA (see below), authorization to leave the territory) required and in conformity with the requirements for transit and / or enter the country(s) of the trip.

Some countries and/or airlines have implemented new formalities, so for any request for quote or registration, you must now give us:
• Your last name, first name(s) and date of birth shown on your passport or ID (if the destination allows it) used for your trip and to complete the transit or entry authorizations (visa, ETSA) ,
• Specify sex, male (M) or female (F), for each traveler (including children and babies).

Music & Opera will provide information about current mandatory administrative and health formalities and their times of completion for crossing borders but will not be responsible for obtaining them nor their cost, unless otherwise specified by contract. Music & Opera does not provide any other information relating to documents establishing the identity of customers or the conditions necessary to obtain them. Participants must make sure that they are in compliance with the entry formalities specific to the country(s) of destination. If formalities were not filled at the time of departure because of the customer, preventing the completion of the trip, the customer would be considered as a no-show and cannot be refunded the amount of the trip. Foreign customers will have to inquire with the consular authorities themselves, and must complete the necessary procedures to obtain their visas. It is not up to Music & Opera to provide this information or to question customers about their nationality. Changes may occur between the publication of the programs by Music & Opera and the date of departure and Music & Opera will do its utmost to transmit to its customers any accessible information.

If the trip concerns minor children, it is up to the parents to comply with the instructions given to them; each child must have a personal identification document with photograph. Family booklets are not pieces of identification.
In any case, Music & Opera will replace the individual responsibility of customers who need to take their responsibility for obtaining all the formalities before departure (passport generally valid 6 months beyond the contemplated period of stay, visa, health certificate, etc.) and for the entire duration of the journey, including the completion of the customs formalities of the countries regulating the export of objects.
Failure to comply with the formalities, the impossibility of a client to present administrative documents in good standing, whatever the reason, resulting in a delay, the refusal to board the customer or the prohibition to enter the territory abroad, remain under the responsibility of the customer who bears the costs incurred, without Music & Opera refunding or replacing said trip or stay.
The customer must pay particular attention, under his sole responsibility, to the conformity of the names and first names indicated at the time of his booking and confirmed at the conclusion of his travel contract with the mentions of their valid identity papers.

7.2 Security and risk information 
Music & Opera advises you to consult the file of the country(s) you are travelling to (country of destination and visited) on the French Ministry of Foreign Affairs (MAE) website, www.diplomatie.fr, it is advised to consult these files on a regular basis.

Health risks: We invite you to regularly consult the information published by the competent authorities on the health risks of the country/countries of your trip and to follow the recommendations and sanitary measures to fight against these risks.

It is up to the customer to report to Music & Opera any health problem requiring special attention or assistance during the trip.

8 . Claims

The traveller can send a claim to the following address: Music & Opera  – 16 rue Bleue– 75009 Paris by registered post or by email to [email protected]  with all documents.

If you do not get an answer by 60 days or if you are not satisfied by the given answer, the client can contact the "Médiateur du Tourisme et du Voyage", which contacts can be found : www.mtv.travel.