Your Tickets around the World

Terms & Conditions


1- Introduction
www.music-opera.com offers an international service to book ticket for classical concerts, opera and ballet performances, in theaters around the word.
Music-opera.com also sells Gift Cards for opera, concert and dance performances presented on the website, Subscriptions to the Music & Opera Club and the Music & Opera around the World Guide book.
Published by Editions le Fil d’Ariane SAS (heafter music-opera.com), with head office located : 16 rue Bleue – 75009 Paris – France - Registered in Paris under the RCS number : Paris B 399 550 912.

Travel agent number : IM075170053

2 –Subject of these General Terms of Use.
The following are the terms of use that govern your use of the music-opera.com site’s services and products.
By visiting or using the Site, you expressly agree to these Terms, as updated from time to time.
We may make changes to these Terms at any time. Any changes we make will be effective immediately when we post a revised version of these Terms on the Site. By continuing to use this Site, you also agree to the changes.

3- Terms of Use for Ticket Booking :


How to Book

Simply select the performance in the data base. You will then choose the number of tickets and category and send your order. music-opera.com will answer within three working days confirming tickets' availability.
No right of withdrawal for ticket booked. In accordance with the article L121-21-8 of the Consumer Code, tickets are not subject to the right of withdrawal. Each request is processed as a firm booking.

Ticket Categories and Location
The 1st category or « Plus » Category tickets are usually the best tickets of the theatre. Seating plans included allow to locate the different categories of seats.
music-opera.com cannot guaranty any specific seat (row or seat number) but will do its best to satisfy your wishes.
It is your responsability to check that the confirmed tickets correspond to your order.

Seating plans presented on the website are not contractual, categories may change depending on performances and can be modified by the venues at any time.


Prices:
Prices are in Euros including all taxes and fees and are generally higher than the ticket face value. They include the price charged by the venues to music-opera.com, the music-opera.com's costs and margin as well as VAT if applicable. In some cases prices also includes fees charge to music-opera.com by a local supplier.

 The rates in your currency is given only as an indication and not nominal.

 The equivalent amount of your purchase will be charged in Euro to your credit card. This amount can vary depending on the exchange rate applied by your bank.

Possible fees may be charged by your bank for purchasing abroad. Contact your bank to find out the details of these fees
While we try and ensure that all prices on our website are accurate, exceptionally errors or modifications may occur. If we discover an error in the price of tickets you have ordered, we inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling your order without any fees.

Payment :
By Credit Card. Your credit card is charged within 5 days. The total amount may be charged on your credit card in separated amounts. On the statement of your credit card account you will be able to verify the debit of the transaction made by our company:"Music Opera".

To improve payment safety, we might proceed to ID check for all purchase higher than 500 €.

Confirmation - Availability:
Your booking is confirmed by email.
You will always receive a written answer with all the details of your reservation. Please make sure you receive our written confirmation within 3 working days, if not please check your spams or contact us by phone +33 (0)1 53 59 39 29 or by email at reservation@music-opera.com.

If you did not receive our answer by mail, it might be blocked by your email box, so please do contact us at least 24h00 before the date of the performance to receive the information/voucher/Eticket on time.

The receipt of your purchase received by email cannot be used as a voucher to get your ticket(s) at the venue Box office.

Although infrequently, ticket non-availabilities may occur in case of a high ticket demand or if you have booked the ticket in a too short period of a time prior to the event. In these cases, you will be informed within three working days and your credit card will not be charged or the amount will be refunded.

Tickets delivery / collections:
It varies depending on the theatre's policy, they can be:

- Sent directly to your address by post.
- Collected at the venue's Box Office on day of performance, at least 1/2 h before the performance starts, presenting the voucher Music-Opera.com will send you.
- Delivered to your hotel, in the theatre's city, when booking is made through one of our local agent.



 


 

Modification - Cancellation
All performances could be modified or cancelled by the venue or producer, it is advised to check programmes, schedule and cast with us when booking and with the venue on arrival.
Music-opera.com can in no way be held accountable for a modification or cancellation of the performance booked.
In case of cancellation decided by the venue/producer, the face value and music-opera.com's costs and margin will only be refunded. To get the refund, please send back your tickets to : music-opera.com - 16 rue Bleue - 75009 Paris - France - EMAIL
The refund will be made as soon as the we receive the payment from the venue/organiser.

Music Opera Club members will receive the complete refund.

Fees charge to music-opera.com by a local supplier will not be refunded.


Cancellation - Refund - Use:

Tickets already confirmed shall not be exchanged nor refunded.
Tickets are not subject to the right of withdrawal, in accordance with the article L121-21-8 of the French Consumer Code (Code de la Consommation).
If tickets are confirmed and you are not able to attend the performance, music-opera.com will do its best to resell the tickets or return them to the venue, if successful, the ticket face value will be refunded.


Liability:
The performances take place under the venues/organisers/producers' liability. Music-opera.com declines any responsibility in case of cancellation or changes in the performances booked, beyond its control under unforeseen circumstances.
Our responsibility depends on each supplier's policy and is limited to the amount invoiced by us.


4 - Right of withdrawal for Gift certificates and Guide purchases and Music & Opera Club afiliations (not applicable to tickets bookings)

For gift certificates and Guide purchases as well as Music & Opera Club afiliations, you may exercise a right of withdrawal in a 14 days period.

If you want to exercise it, you can do it :

- informing us sending a letter or an e-mail at CONTACT mentionning your name and surname, the purchase date, the product or service purchased and the amount paid;

- sending us the form you will find HERE.

In case of withdrawal in the conditions mentionned above we will reimburse you of the full amount paid.

5 - Terms of use for Gift Certificates
The recipient can redeeme Gift Certificates for all performances presented on our website as full or part payment.
If the price of the ticket is higher than the Gift value, the complement can be paid by credit card, if the price of the ticket is lower than the gift value, a credit can be used for another booking.
The Gift Certificates cannot be redeemed for cash, nor to purchase other Gift Certificates.
Gift Certificates are valid for a period of one year starting on the issue date.
Music-Opera.com is not responsible for the loss or theft of Gift Certificates.

6 - Personal Information:
In addition to using your name and contact information to fulfill your requests and process your transactions, your name and contact information will be added to our database for reasons of security, in order to respect the guidelines and practices of the privacy policy. We may use this information to personalise our offers.
In accordance with the law of January 6, 1978, the right of access and amendment to this information is guaranteed.
You can change them and oppose to their communication by writing to music-opera.com - 16 rue Bleue - 75009 Paris - France or by email at contact @ music-opera.com
www.music.opera.com is using a tracking technology to identify sources.

  7- Validation
When you click on " I have read and accepted the Terms and Conditions of sale", you are deemed to have assented and agreed to this policy and these booking conditions before ordering. As a matter of fact, sending your order/request applies as agreement to these Terms.


8- Information - Liability and Data Protection
Music-Opera.com carefully check and regularly updated all information presented, but exceptionnally some mistake may appear. We recommend you to check all information. Music-opera.com is not liable for the correctness and completeness of the information provided by the performances’ organisers/producers/promoters. This applies in particular, but without limitation, to all information on performances and quality of events.

Music-opera.com is not liable for the products and services offered by its advertisers and partners. All products and services are sold under their own liability.
En particular, music-opera.com is not a travel agency. Therefore all travels presented on music-opera.com by our partners are sold under their own and unique liability.

The content presented on music-opera.com cannot be used for commercial purposes, reproduction or distribution without our prior express written consent.

9- Claims - appplicable law and jurisdiction
Any dispute that may arise between you and music-opera.com will be exclusively governed by French law even if you are not resident in France and if the performance take place outside France (for tickets purchases). All disputes will exclusively be submitted to the jurisdiction of French courts.