Your Tickets around the World

Terms & Conditions

1- Introduction offers an international service to book ticket for classical concerts, opera and ballet performances, in theaters around the word. also sells Gift Cards for opera, concert and dance performances presented on the website, Subscriptions to the Music & Opera Club and the Music & Opera around the World Guide book.
Published by Editions le Fil d’Ariane SAS (heafter, with head office located : 16 rue Bleue – 75009 Paris – France - Registered in Paris under the RCS number : Paris B 399 550 912.

Travel agent number : IM075170053

2 –Subject of these General Terms of Use.
The following are the terms of use that govern your use of the site’s services and products.
By visiting or using the Site, you expressly agree to these Terms, as updated from time to time.
We may make changes to these Terms at any time. Any changes we make will be effective immediately when we post a revised version of these Terms on the Site. By continuing to use this Site, you also agree to the changes.

3- Terms of Use for Ticket Booking :

How to Book

Simply select the performance in the data base. You will then choose the number of tickets and category and send your order. will answer within three working days confirming tickets' availability.
No right of withdrawal for ticket booked. In accordance with the article L121-21-8 of the Consumer Code, tickets are not subject to the right of withdrawal. Each request is processed as a firm booking.

Ticket Categories and Location
The 1st category or « Plus » Category tickets are usually the best tickets of the theatre. Seating plans included allow to locate the different categories of seats. cannot guaranty any specific seat (row or seat number) but will do its best to satisfy your wishes.
It is your responsability to check that the confirmed tickets correspond to your order.

Seating plans presented on the website are not contractual, categories may change depending on performances and can be modified by the venues at any time.

Prices are in Euros including all taxes and fees and are generally higher than the ticket face value. They include the price charged by the venues to, the's costs and margin as well as VAT if applicable. In some cases prices also includes fees charge to by a local supplier.

 The rates in your currency is given only as an indication and not nominal.

 The equivalent amount of your purchase will be charged in Euro to your credit card. This amount can vary depending on the exchange rate applied by your bank.

Possible fees may be charged by your bank for purchasing abroad. Contact your bank to find out the details of these fees
While we try and ensure that all prices on our website are accurate, exceptionally errors or modifications may occur. If we discover an error in the price of tickets you have ordered, we inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling your order without any fees.

Payment :
By Credit Card. Your credit card is charged within 5 days. The total amount may be charged on your credit card in separated amounts. On the statement of your credit card account you will be able to verify the debit of the transaction made by our company:"Music Opera".

To improve payment safety, we might proceed to ID check for all purchase higher than 500 €.

Confirmation - Availability:
Your booking is confirmed by email.
You will always receive a written answer with all the details of your reservation. Please make sure you receive our written confirmation within 3 working days, if not please check your spams or contact us by phone +33 (0)1 53 59 39 29 or by email at [email protected]

If you did not receive our answer by mail, it might be blocked by your email box, so please do contact us at least 24h00 before the date of the performance to receive the information/voucher/Eticket on time.

The receipt of your purchase received by email cannot be used as a voucher to get your ticket(s) at the venue Box office.

Although infrequently, ticket non-availabilities may occur in case of a high ticket demand or if you have booked the ticket in a too short period of a time prior to the event. In these cases, you will be informed within three working days and your credit card will not be charged or the amount will be refunded.

Tickets delivery / collections:
It varies depending on the theatre's policy, they can be:

- Sent directly to your address by post.
- Collected at the venue's Box Office on day of performance, at least 1/2 h before the performance starts, presenting the voucher will send you.
- Delivered to your hotel, in the theatre's city, when booking is made through one of our local agent.


Modification - Cancellation
All performances could be modified or cancelled by the venue or producer, it is advised to check programmes, schedule and cast with us when booking and with the venue on arrival. can in no way be held accountable for a modification or cancellation of the performance booked.
In case of cancellation decided by the venue/producer, the face value and's costs and margin will be refunded. In some cases, booking fees charged by the venue/producer may not be refunded. To receive the refund, please send back your tickets to : - 16 rue Bleue - 75009 Paris - France - EMAIL
The refund will be made as soon as the we receive the payment from the venue/organiser.


Music Opera Club members will receive the complete refund.

Fees charge to by a local supplier will not be refunded.


For Festivals, in case of cancellation of performances during Festivals, the face value of the ticket will only be refunded.


Cancellation - Refund - Use:

Tickets already confirmed shall not be exchanged nor refunded.
Tickets are not subject to the right of withdrawal, in accordance with the article L121-21-8 of the French Consumer Code (Code de la Consommation).
If tickets are confirmed and you are not able to attend the performance, will do its best to resell the tickets or return them to the venue, if successful, the ticket face value will be refunded.


The performances take place under the venues/organisers/producers' liability. declines any responsibility in case of cancellation or changes in the performances booked, beyond its control under unforeseen circumstances.
Our responsibility depends on each supplier's policy and is limited to the amount invoiced by us.


4 - Right of withdrawal for Gift certificates and Guide purchases and Music & Opera Club afiliations (not applicable to tickets bookings)


For gift certificates and Guide purchases as well as Music & Opera Club afiliations, you may exercise a right of withdrawal in a 14 days period.


If you want to exercise it, you can do it :


- informing us sending a letter or an e-mail at CONTACT mentionning your name and surname, the purchase date, the product or service purchased and the amount paid;


- sending us the form you will find HERE.

In case of withdrawal in the conditions mentionned above we will reimburse you of the full amount paid.

5 - Terms of use for Gift Certificates
The recipient can redeeme Gift Certificates for all performances ou travel presented on our website,, as full or part payment.
If the price of the ticket is higher than the Gift value, the complement can be paid by credit card, if the price of the ticket is lower than the gift value, a credit can be used for another booking.
The Gift Certificates cannot be redeemed for cash, nor to purchase other Gift Certificates.
Gift Certificates are valid for a period of one year starting on the issue date. is not responsible for the loss or theft of Gift Certificates.


6 - Personal Information:
In addition to using your name and contact information to fulfill your requests and process your transactions, your name and contact information will be added to our database for reasons of security, in order to respect the guidelines and practices of the privacy policy. We may use this information to personalise our offers.
In accordance with the law of January 6, 1978, the right of access and amendment to this information is guaranteed.
You can change them and oppose to their communication by writing to - 16 rue Bleue - 75009 Paris - France or by email at contact @ is using a tracking technology to identify sources.

  7- Validation
When you click on " I have read and accepted the Terms and Conditions of sale", you are deemed to have assented and agreed to this policy and these booking conditions before ordering. As a matter of fact, sending your order/request applies as agreement to these Terms.

8- Information - Liability and Data Protection carefully check and regularly updated all information presented, but exceptionnally some mistake may appear. We recommend you to check all information. is not liable for the correctness and completeness of the information provided by the performances’ organisers/producers/promoters. This applies in particular, but without limitation, to all information on performances and quality of events. is not liable for the products and services offered by its advertisers and partners. All products and services are sold under their own liability.
En particular, all travels presented on by our partners are sold under their own and unique liability.

The content presented on cannot be used for commercial purposes, reproduction or distribution without our prior express written consent.

9- Claims - appplicable law and jurisdiction
Any dispute that may arise between you and will be exclusively governed by French law even if you are not resident in France and if the performance take place outside France (for tickets purchases). All disputes will exclusively be submitted to the jurisdiction of French courts.

General Conditions of Sale - Travel

The General Conditions of Sale are set by articles R.211-3 to R.211-13 of the French Tourism Code, section 2 "Contract for the sale of trips and stays". Registration for one of our trips implies the acknowledgment and acceptance of the General and Special Conditions of Sale. The company Music Opera is a travel agency, registered under the number IM075170053. It is covered for professional Insurance of Hiscox Europe Underwriting Limited, 19 rue Louis Le Grand, 75002 Paris, contract n ° HA PRC0156355 and by a financial tourism guarantee by GROUPAMA ASSURANCE-CREDIT & CAUTION, 8-10 rue d'Astorg , 75008 Paris, France, Contract nb° 4000715696.

1 - Registration

All registration to our trips must be confirmed in writing or made on the website and accompanied by a deposit of 40% or the payment of the entire trip. The balance must be paid at least 30 days before departure date, without a reminder from us. The delivery of the travel documents can only be done after full payment of the trip. Without payment the client is then liable for the cancellation fees detailled below. When the stay depends on a minimum number of participants, this condition is indicated in the description of the stay.

2- Price

Prices include the services listed in each travel program. These are fixed package prices, including a set of services and fees that cannot be detailed by the organizer as well as our organizational costs (administrative, banking fees and commercial margin). These prices may change due to changes in currency rates, transportation fares and music events, the customer will be notified and may cancel their registration if the new price increases by more than 10%. This cancellation will be done at no cost to the customer, but he will not be able to claim any compensation. No dispute regarding these prices can be taken into consideration when the customer returns. It is up to the customer to appreciate before his departure if the price suits him.

3 - Insurance

Depending on the travel and our partners, insurance covering assistance costs and repatriation may be included in the price of our stays for people residing in Western Europe and can not be deducted. This is to be checked for each trip. In case of cancellation, insurance and visa fees will not be refunded. For people residing outside Western Europe, we advise to take out insurance in your own country.

4 - Cancellation

The cancellation policy varies depending on the trip. For trips organized by Music & Opera, any cancellation by the customer must be notified to the agency as soon as possible by phone and confirmed in writing (email or post). The payments made will be refunded according to the conditions below. The cancellation fees are as follows: - More than 30 days before the departure: Fees of € 40 per person will be charged. To these expenses are added the prices of the performance tickets as well as the flights. During high season, some hotel rooms may be charged as well and cannot be canceled or refunded. The Client need to check with the agency for each trip. In most trips: - Between 30 to 8 days before departure: 40% of the total amount of the trip. To these expenses are added the prices of the performance tickets as well as the flights. During high season, some hotel rooms may be charged as well and cannot be canceled or refunded. The Client need to check with the agency for each trip. - Between 7 days to date of departure: 100% of the total amount of the trip. In case of cancellation by Music & Opera for any reason whatsoever or in case of insufficient number of participants for groups, the amount paid will be immediately refunded.

5- Modified or shortened stays

Any request to change the content of the trip (duration / content) must be made at the time of registration and at least 30 days before departure, Music&Opera will then confirmed what can be changed. Any trip interrupted or shortened or any service not used by the customer for any reason whatsoever does not allow to any refund. Before the confirmation of the trip/stay registration, Music & Opera reserves the right to change the contents of the program in particular in case of non availability of the chosen hotel or of the performance.

6- Responsibility

In case of modification of the performance’s cast, no refund can be claimant. In case of or cancellation of the performance by the organizer no compensation can be claimed. Music Opera will inform the client as soon as possible of any change or programs as soon as it will be brought to its attention. The content of the stay may be modified because of changes in opening days and hours of some sites or museums. If this is the case, best effort will be made to limit these changes or, possibly, offer a replacement of equivalent interest. If these program changes are due to external events, independent of any will or that may endanger the safety of passengers and in cases of force majeure (changes or delays in flight schedules, political events, strike, weather conditions ... ), Music&Opera responsibility would neither be sought nor committed. The traveler would only get the reimbursement of the amounts paid for the undelivered and non-replaced services, excluding any possible claim of damages. In particular, the transport and accommodation conditions may be modified for technical reasons (ie: canceled flights, strikes ...) and this cannot involve any compensation for any reason whatsoever because of changes in duration and conditions of travel. The possible transport expenses related to a change of airport remain to the responsibility of the customers.

Any problem or failure in the trip program must be reported in writing and sent by registered mail to Music Opera within 5 days, after the return of the trip. Music Opera declines any responsibility if the customer is unable to attend a show due to non-presentation of documents (passport, visa, performance ticket or voucher etc.). The responsibility of Music Opera cannot be engaged if the problem of the client results from its own fact, its negligence or its will. After contacting Music & Opera and if there is no satisfactory answer within a maximum of 60 days, you can contact the Tourism and Travel Ombudsman, whose contact details are available on the website: