Travel agent number : IM075170053
Simply select the performance in the data base. You will then choose the number of tickets and category and send your order. music-opera.com will answer within three working days confirming tickets' availability.
Seating plans presented on the website are not contractual, categories may change depending on performances and can be modified by the venues at any time.
The rates in your currency is given only as an indication and not nominal.
The equivalent amount of your purchase will be charged in Euro to your credit card. This amount can vary depending on the exchange rate applied by your bank.
Possible fees may be charged by your bank for purchasing abroad. Contact your bank to find out the details of these fees
To improve payment safety, we might proceed to ID check for all purchase higher than 500 €.
If you did not receive our answer by mail, it might be blocked by your email box, so please do contact us at least 24h00 before the date of the performance to receive the information/voucher/Eticket on time.
The receipt of your purchase received by email cannot be used as a voucher to get your ticket(s) at the venue Box office.
Although infrequently, ticket non-availabilities may occur in case of a high ticket demand or if you have booked the ticket in a too short period of a time prior to the event. In these cases, you will be informed within three working days and your credit card will not be charged or the amount will be refunded.
- Sent directly to your address by post.
Modification - Cancellation
Music Opera Club members will receive the complete refund.
Fees charge to music-opera.com by a local supplier will not be refunded.
For Festivals, in case of cancellation of performances during Festivals, the face value of the ticket will only be refunded.
Cancellation - Refund - Use:
Tickets already confirmed shall not be exchanged nor refunded.
4 - Right of withdrawal for Gift certificates and Guide purchases and Music & Opera Club afiliations (not applicable to tickets bookings)
For gift certificates and Guide purchases as well as Music & Opera Club afiliations, you may exercise a right of withdrawal in a 14 days period.
If you want to exercise it, you can do it :
- informing us sending a letter or an e-mail at CONTACT mentionning your name and surname, the purchase date, the product or service purchased and the amount paid;
- sending us the form you will find HERE.
In case of withdrawal in the conditions mentionned above we will reimburse you of the full amount paid.
8- Information - Liability and Data Protection
General Conditions of Sale - Travel
The General Conditions of Sale are set by articles R.211-3 to R.211-13 of the French Tourism Code, section 2 "Contract for the sale of trips and stays". Registration for one of our trips implies the acknowledgment and acceptance of the General and Special Conditions of Sale. The company Music Opera is a travel agency, registered under the number IM075170053. It is covered for professional Insurance of Hiscox Europe Underwriting Limited, 19 rue Louis Le Grand, 75002 Paris, contract n ° HA PRC0156355 and by a financial tourism guarantee by GROUPAMA ASSURANCE-CREDIT & CAUTION, 8-10 rue d'Astorg , 75008 Paris, France, Contract nb° 4000715696.
1 - Registration
All registration to our trips must be confirmed in writing or made on the website www.music-opera.com and accompanied by a deposit of 40% or the payment of the entire trip. The balance must be paid at least 30 days before departure date, without a reminder from us. The delivery of the travel documents can only be done after full payment of the trip. Without payment the client is then liable for the cancellation fees detailled below. When the stay depends on a minimum number of participants, this condition is indicated in the description of the stay.
Prices include the services listed in each travel program. These are fixed package prices, including a set of services and fees that cannot be detailed by the organizer as well as our organizational costs (administrative, banking fees and commercial margin). These prices may change due to changes in currency rates, transportation fares and music events, the customer will be notified and may cancel their registration if the new price increases by more than 10%. This cancellation will be done at no cost to the customer, but he will not be able to claim any compensation. No dispute regarding these prices can be taken into consideration when the customer returns. It is up to the customer to appreciate before his departure if the price suits him.
3 - Insurance
Depending on the travel and our partners, insurance covering assistance costs and repatriation may be included in the price of our stays for people residing in Western Europe and can not be deducted. This is to be checked for each trip. In case of cancellation, insurance and visa fees will not be refunded. For people residing outside Western Europe, we advise to take out insurance in your own country.
4 - Cancellation
The cancellation policy varies depending on the trip. For trips organized by Music & Opera, any cancellation by the customer must be notified to the agency as soon as possible by phone and confirmed in writing (email or post). The payments made will be refunded according to the conditions below. The cancellation fees are as follows: - More than 30 days before the departure: Fees of € 40 per person will be charged. To these expenses are added the prices of the performance tickets as well as the flights. During high season, some hotel rooms may be charged as well and cannot be canceled or refunded. The Client need to check with the agency for each trip. In most trips: - Between 30 to 8 days before departure: 40% of the total amount of the trip. To these expenses are added the prices of the performance tickets as well as the flights. During high season, some hotel rooms may be charged as well and cannot be canceled or refunded. The Client need to check with the agency for each trip. - Between 7 days to date of departure: 100% of the total amount of the trip. In case of cancellation by Music & Opera for any reason whatsoever or in case of insufficient number of participants for groups, the amount paid will be immediately refunded.
5- Modified or shortened stays
Any request to change the content of the trip (duration / content) must be made at the time of registration and at least 30 days before departure, Music&Opera will then confirmed what can be changed. Any trip interrupted or shortened or any service not used by the customer for any reason whatsoever does not allow to any refund. Before the confirmation of the trip/stay registration, Music & Opera reserves the right to change the contents of the program in particular in case of non availability of the chosen hotel or of the performance.
In case of modification of the performance’s cast, no refund can be claimant. In case of or cancellation of the performance by the organizer no compensation can be claimed. Music Opera will inform the client as soon as possible of any change or programs as soon as it will be brought to its attention. The content of the stay may be modified because of changes in opening days and hours of some sites or museums. If this is the case, best effort will be made to limit these changes or, possibly, offer a replacement of equivalent interest. If these program changes are due to external events, independent of any will or that may endanger the safety of passengers and in cases of force majeure (changes or delays in flight schedules, political events, strike, weather conditions ... ), Music&Opera responsibility would neither be sought nor committed. The traveler would only get the reimbursement of the amounts paid for the undelivered and non-replaced services, excluding any possible claim of damages. In particular, the transport and accommodation conditions may be modified for technical reasons (ie: canceled flights, strikes ...) and this cannot involve any compensation for any reason whatsoever because of changes in duration and conditions of travel. The possible transport expenses related to a change of airport remain to the responsibility of the customers.
Any problem or failure in the trip program must be reported in writing and sent by registered mail to Music Opera within 5 days, after the return of the trip. Music Opera declines any responsibility if the customer is unable to attend a show due to non-presentation of documents (passport, visa, performance ticket or voucher etc.). The responsibility of Music Opera cannot be engaged if the problem of the client results from its own fact, its negligence or its will. After contacting Music & Opera and if there is no satisfactory answer within a maximum of 60 days, you can contact the Tourism and Travel Ombudsman, whose contact details are available on the website: www.mtv.travel.